Terms & Conditions
1. Acceptance of Terms
1.1. By accessing or using the Rannkaar Craft website, you acknowledge that you have read, understood, and agree to comply with these Terms & Conditions.
1.2. Rannkaar Craft reserves the right to update, modify, or revise these Terms & Conditions at any time without prior notice. Changes will become effective once posted on the website.
1.3. Your continued use of the website after any changes constitutes your acceptance of the revised Terms & Conditions.
2. Products and Product Information
2.1. Rannkaar Craft offers handcrafted and traditional products, including sarees, kurtis, tops, blouses, shrugs, quilts, bedcovers, cushion covers, bags, and other handcrafted products.
2.2. We make every effort to display product images, colours, patterns, sizes, and descriptions as accurately as possible.
2.3. Since many of our products are handcrafted, slight variations in colour, print, embroidery, stitching, texture, or design may occur. These variations are a natural characteristic of handmade products and should not be considered defects.
2.4. Product availability may change without prior notice. We reserve the right to discontinue or modify any product at any time.
3. Orders
3.1. By placing an order on the Rannkaar Craft website, you agree to provide accurate and complete information required for processing and delivering your order.
3.2. Once an order is placed, you will receive an order confirmation through the contact details provided by you.
3.3. Rannkaar Craft reserves the right to accept, reject, or cancel an order in cases including product unavailability, pricing errors, incorrect information, or suspected fraudulent activity.
3.4. If an order is cancelled by us after payment has been received, the applicable amount will be refunded through the appropriate payment method.
4. Pricing and Payments
4.1. All product prices displayed on the website are subject to change without prior notice.
4.2. Prices may vary depending on the product, design, size, material, and availability.
4.3. Customers are responsible for providing accurate billing and payment information.
4.4. Payments made through our website may be processed through third-party payment gateways. Rannkaar Craft does not store sensitive payment information such as card numbers or banking passwords.
4.5. In the event of a pricing or technical error, Rannkaar Craft reserves the right to cancel the affected order and provide a refund where applicable.
5. Shipping and Delivery
5.1. Orders will be shipped to the delivery address provided by the customer during checkout.
5.2. Estimated delivery times may vary depending on the destination, product availability, shipping partner, and other circumstances.
5.3. Rannkaar Craft is not responsible for delays caused by courier services, incorrect addresses, natural events, public holidays, or circumstances beyond our reasonable control.
5.4. Customers are responsible for ensuring that the delivery address and contact information provided at checkout are correct.
6. Returns, Exchanges and Refunds
6.1. Returns, exchanges, and refunds are subject to the Rannkaar Craft Return & Refund Policy.
6.2. Products must be returned in their original condition, unused, unwashed, and with original tags or packaging where applicable.
6.3. Certain handcrafted, customized, sale, or made-to-order products may not be eligible for return or exchange.
6.4. Customers should inspect their order upon delivery and report any damaged, incorrect, or defective product within the period specified in our Return & Refund Policy.
7. Handmade Product Disclaimer
7.1. Rannkaar Craft celebrates traditional Indian craftsmanship and handmade artistry.
7.2. Handmade products may contain minor variations in printing, weaving, embroidery, stitching, colour, or finishing.
7.3. Such variations are part of the uniqueness and authenticity of handcrafted products and are not necessarily considered manufacturing defects.
8. Intellectual Property
8.1. All content available on the Rannkaar Craft website, including product photographs, images, graphics, logos, text, designs, videos, illustrations, and other materials, is owned by or licensed to Rannkaar Craft.
8.2. You may not copy, reproduce, distribute, modify, publish, sell, or commercially use any website content without prior written permission from Rannkaar Craft.
8.3. Unauthorized use of our brand name, logo, images, or product content may result in appropriate legal action.
9. Website Use
9.1. You agree to use the Rannkaar Craft website only for lawful purposes.
9.2. You must not attempt to interfere with the website's operation, security, or functionality.
9.3. You must not use the website to engage in fraudulent activities, distribute harmful content, or attempt unauthorized access to our systems.
10. Privacy
10.1. Your use of the Rannkaar Craft website is also governed by our Privacy Policy.
10.2. Please review our Privacy Policy to understand how we collect, use, store, and protect your personal information.
11. Limitation of Liability
11.1. Rannkaar Craft will make reasonable efforts to ensure that the information provided on the website is accurate and up to date.
11.2. To the extent permitted by applicable law, Rannkaar Craft shall not be responsible for indirect, incidental, consequential, or other losses arising from the use of the website or products purchased through it.
11.3. We are not responsible for temporary website interruptions caused by maintenance, technical issues, hosting problems, or circumstances beyond our control.
12. Indemnification
12.1. You agree to indemnify and hold harmless Rannkaar Craft, its owners, employees, affiliates, partners, and service providers from claims, losses, damages, liabilities, and reasonable expenses arising from your misuse of the website or violation of these Terms & Conditions.
13. Third-Party Services
13.1. Our website may use third-party services such as payment gateways, courier companies, analytics services, or other service providers.
13.2. Your use of such third-party services may be subject to their respective terms and policies.
13.3. Rannkaar Craft is not responsible for the independent policies or practices of third-party service providers.
14. Account Termination
14.1. Rannkaar Craft reserves the right to suspend or terminate access to the website or certain services if a user violates these Terms & Conditions or engages in fraudulent or unlawful activities.
14.2. We may also restrict access where necessary to protect our website, customers, business, or intellectual property.
15. Force Majeure
15.1. Rannkaar Craft shall not be held responsible for delays or failure to perform its obligations due to circumstances beyond its reasonable control, including natural disasters, strikes, transportation disruptions, government restrictions, technical failures, or other unforeseen events.
16. Governing Law
16.1. These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.
16.2. Any disputes arising in connection with these Terms & Conditions shall be subject to the jurisdiction of the appropriate courts in India.
17. Changes to These Terms
17.1. Rannkaar Craft may update these Terms & Conditions from time to time to reflect changes in our services, products, business practices, or applicable laws.
17.2. The updated version will be published on this page with the revised effective date.